Contact information

Contact Information

We are committed to providing exceptional service to gardeners around the world. Whether you need technical advice on maintaining your pruning tool blades, need assistance selecting weather-resistant plant labels, or have questions regarding an existing order, please get in touch with our support team.

Primary Customer Support Channels

  • Official Store URL: t301ms-c1.myshopify.com

  • Customer Support Email: [email protected]

    (We respond to all written customer inquiries within 24 to 48 hours during business days)

  • Primary Business Contact Person: Simon Allden

Business Operating Address

You can write to our physical management office or direct return parcels to the following physical location:

UI, FRANCES NIVE

Attention: Simon Allden

Address: 15A Burlington Street

City / Suburb: WALKERVILLE

State: SA (South Australia)

Postcode: 5081

Country: Australia

Customer Service Operating Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (Australian Central Standard Time - ACST)

  • Saturday & Sunday: Closed (Inquiries received over the weekend will be handled prioritized on Monday)