Privacy policy

Privacy Policy

Last Updated: October 14, 2026

UI, FRANCES NIVE (Entity ID #409339028) operates the website t301ms-c1.myshopify.com. We are strongly committed to respecting and protecting the personal privacy of our website visitors and gardening community members. This Privacy Policy details how your personal information is gathered, utilized, safeguarded, and shared when you browse, create an account, or make a purchase from our store.

Personal Data We Collect

When you interact with our website, we collect information in three main categories:

1. Information Automatically Collected (Device Data)

When you browse our shop, automated technologies automatically record details about your device, including:

  • Web browser type, language settings, and operating system version.

  • IP address, approximate geographical region, and time zone.

  • Browsing patterns, pages viewed, search terms entered on our site, and referring websites.

  • Cookies & Tracking: Small data files stored on your device (session cookies, persistent cookies, pixel tags, log files) to remember your shopping cart items, keep you logged in, and analyze web traffic.

2. Order Information Provided by You

When you purchase pruning shears, garden trowels, or plant markers, we collect specific details required to fulfill your order:

  • Full name and contact numbers.

  • Billing address and shipping address.

  • Payment details (credit card numbers, payment processor tokens, PayPal handles). Note: We never store complete credit card details directly on our servers.

  • Email address for transactional communications.

3. Communication Data

When you correspond with our customer support manager Simon Allden at [email protected], we preserve your email message history and contact details to assist you efficiently with order inquiries or gardening tool usage tips.

How We Use Your Personal Information

We process your information to fulfill our legitimate business operations and legal responsibilities:

  • Order Fulfillment: To process payments, arrange global shipping, generate tax invoices, and send order updates or tracking links.

  • Customer Support: To address your inquiries, solve tool defect claims, or assist with delivery issues.

  • Store Optimization: To enhance user navigation, improve website load times, troubleshoot technical bugs, and analyze customer shopping preferences.

  • Security & Risk Mitigation: To screen transactions for potential fraud or unauthorized access attempts.

  • Marketing Communications (Opt-in): With your explicit consent, to notify you of seasonal tool sales, new arrivals in garden accessories, or practical gardening tips. You may opt out of promotional emails at any time by clicking the "Unsubscribe" link at the footer of our emails.

Sharing Your Personal Data

We share your personal information with trusted third parties strictly to operate our business and fulfill services for you:

  • Shopify: Our storefront is hosted by Shopify Inc., which processes data securely according to industry standards.

  • Logistics & Postal Partners: We share delivery details (name, shipping address, phone number) with international and domestic postal carriers to deliver your garden products.

  • Payment Gateways: Secure payment processors handle transaction details via encrypted protocols (SSL/TLS).

  • Legal Compliance: We may disclose information if required by court orders, search warrants, or applicable law to protect the legal rights of UI, FRANCES NIVE (Entity ID #409339028).

Data Retention & Security

We maintain administrative, technical, and physical security measures to shield your personal data against unauthorized modification, destruction, loss, or access. When you place an order, we retain your Order Information for our records unless and until you ask us to delete this information, subject to mandatory tax and commercial record-keeping laws in Australia.

Your Rights Under Global Privacy Laws

Depending on your geographic location (including Australia, the European Union under GDPR, or California under CCPA/CPRA), you possess specific rights regarding your personal information:

  • Access & Portability: Request a clear copy of the personal information we hold about you.

  • Correction: Request that we update or rectify inaccurate or outdated information.

  • Deletion ("Right to be Forgotten"): Request that we erase your personal data from our active systems.

  • Opt-Out: Object to automated marketing or data sharing.

To exercise any of these rights, please submit a request to [email protected] or write to us at:

UI, FRANCES NIVE

15A Burlington Street, WALKERVILLE, SA 5081, Australia

Attention: Simon Allden