Shipping policy

Shipping Policy

Last Updated: October 14, 2026

At UI, FRANCES NIVE, we know that when enthusiasm strikes for a new gardening project, you want your tools delivered promptly and safely. We take extreme care in packaging all items—ensuring that sharp pruning shears are securely cushioned and durable plant markers are organized neatly—so that everything arrives ready for immediate garden work.

Shipping Rates & Delivery Structure

We keep our shipping structure simple, clear, and transparent with threshold pricing:

Order Total ($ USD) Shipping Method Delivery Fee Estimated Delivery Time

$0.00 – $9.99

Standard Tracked Shipping

$5.99 USD

7 – 15 Business Days

$10.00 and above

Standard Free Shipping

FREE ($0.00)

7 – 15 Business Days

Note: Delivery windows are estimates and begin from the date of dispatch, not the order placement date.

Order Processing & Handling

  • Processing Time: Orders are processed, packed, and quality-inspected within 1 to 3 business days (Monday through Friday, excluding public holidays in South Australia).

  • Order Cut-Off: Orders placed after 4:00 PM (ACST) on Friday or over the weekend will enter dispatch queue processing on the following Monday morning.

  • Address Verification: Please double-check your shipping details at checkout. UI, FRANCES NIVE is not responsible for delayed or returned parcels caused by incomplete or inaccurate shipping address submissions.

Shipment Tracking

Once your order is processed and handed to our logistics partners:

  1. You will automatically receive a Shipping Confirmation Email containing a unique tracking code and a direct link to the carrier’s online portal.

  2. Please allow 24 to 48 hours after email receipt for tracking numbers to populate active tracking information on the carrier's network.

Customs, Duties, and Import Taxes

For international orders delivered outside of Australia:

  • Packages may be subject to customs duties, import tariffs, or value-added taxes (VAT) levied by your destination country's government.

  • All extra customs duties, administrative fees, or import taxes are the sole responsibility of the customer. We advise checking with your local customs agency prior to ordering if you are unsure of import limits.

Undeliverable, Lost, or Stolen Packages

  • Undeliverable Packages: If a package is returned to our Walkerville location because of incorrect address details or because it was unclaimed at local postal pickup points, customer service will contact you. Re-shipping charges may apply.

  • Lost or Stolen Parcels: If your tracking code states "Delivered" but you cannot locate your package, check safe locations around your yard or consult with neighbors. If the package remains missing, contact us at [email protected] within 7 days. We will initiate a formal trace with the delivery carrier to assist in locating your parcel.